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Frequently Asked Questions

COVID-19 update

Because the coronavirus is happening in Europe, the government extended the ‘intellegent lockdown’ (is a relatively relaxed form of lockdown). Due to this impact, your order could be delayed. [Please expect 3-5 days for processing]. This delay is due to several factors, including travel restrictions, available staffing, and/or federal/state/local mandates.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees.

When will you ship my order?

If you order is an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@couplegear.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@couplegear.com

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

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